About the Technology Committee
The mission of the Technology Committee which was formed in June of 2000 was to begin the process of identifying the long-term technology needs/wants for the Town of Charlton, in the areas of a multi-building wide area network are the following:
- Accessing the use and licensing of Geographic Information Systems (GIS)
- Acquiring hardware and servers
- Acquiring reliable and compatible computer software
- Building a reliable internet
- Migrating their relationships with our telecommunications systems
Our Mission Today
We see our mission today as selecting, implementing, maintaining and supporting all things technology related to meet the individualized needs of all Town Departments and the Charlton community. To strive and to deliver, elite, yet fiscally sustainable overall technology programs using consolidation, standardization and possible regionalization opportunities as tools for reduction of tax supported Information Technology (IT) annual operating costs.
Some of our long range future goals are to create paperless efficiencies through automation and technology within and between departments, acquiring more technology Grants, continue to develop town services with online options via the town’s website, complete a sound disaster policy with adequate redundancies and to develop social media polices. All of this will take much more planning and significant budget changes/increases in the coming years.
In 2017 we moved to a greater service level of support for the phone system with a guaranty call back in 4 hours from Harbor Networks, not a resolution, just a call back. Also in 2017, we were able to use the resources from our IT consultant to upgrade the Police and Fire Department from 1 gigabyte to 2 at minimal costs to the town.
We would also like to welcome Jeff Sorel newly hired in 2018 to become our first full time, IT Department head. We also welcomed 2 new members to the committee in 2017, Sergeant Dan Dowd/Police Department and Donna Foglio, Finance Director. The Technology Committee members along with the help of our IT Support provider Ken Hahn of MicroNet look forward to serving you in 2019.