Veterans' Services Jeanette Casey, Agent 37 Main Street Charlton, MA 01507 Phone: (508) 248-2244 Fax: (508) 248-2066 Email Office Hours: M-W-Th-F: 9:00 a.m. - 12:00 p.m. Every other Tues: 9:00 a.m. - 12:00 p.m. Every other Tues: 6:00 p.m. - 8:00 p.m. (Selectmen's meeting night) Areas of Responsibility: To help Veterans to receive benefits they have earned. VETERANS - VETERANS WIDOWS - DEPENDENTS VETERANS BENEFITS M.G.L. 115, AS AMENDED YOU HAVE A RIGHT TO: File a written application for veteran's benefits at any time. You can insist upon this right, even if told that you are ineligible. 108 CMR: 4.02 (1) Get help from your veterans agent in completing your application. Receive a full explanation of the services and benefits available under M.G.L. Chapter 115, as well as other available benefits. 108 CMR: 4.01 (2) Receive a written notice and explanation of the approval or denial of your application for benefits. 108 CMR: 10.90 (25), 108 CMR: 8.022 (1) Be treated with dignity and respect, and to receive accurate, courteous, and timely service. 108 CMR: 4.01 (1) Appeal and request a hearing if you disagree with any action taken on your case. CMR: 8.12 (1) Expect confidentiality; personal information will not be collected or used except for the purpose of determining your eligibility for benefits. CMR: 4.01 (1) Receive fair and equal treatment without regard to sex, race, religion, or handicap. No Veterans' Agent or Director of Veterans' services has the right to perfunctorily assign your request for assistance to welfare. You have the right to request that your application for assistance be taken and processed! If your Veterans' Agent or Director of Veterans' Services refuses to accept an application from you, contact our Service Office at (617) 565-2595. Most Veterans' Agents and Directors of Veterans' services adhere to the provisions of M.G.L. Chap 15. Related Links: VA Home Page MA Dept. of Veterans Services